This policy outlines how Dream Steam Restoration Ltd (“we”, “our”, “us”) provides cleaning and restoration services, handles customer information, and ensures quality, safety, and privacy for all clients. It applies to all services, including carpet & upholstery cleaning, flood restoration, stain removal, and related treatments across New Zealand.
Deliver high-quality service using professional equipment and eco-friendly products.
Provide transparent pricing and clear communication before and during service.
Ensure all staff follow health and safety standards and operate responsibly at all times.
Respond quickly to urgent situations, including water and flood restoration.
To ensure optimal results:
Please move fragile or valuable items before service.
Ensure easy access to the area being cleaned.
Avoid walking on cleaned areas until dry.
Follow aftercare instructions provided by our technicians.
Our team uses certified equipment and child- and pet-safe cleaning products.
Customers should avoid entering service areas during cleaning or drying.
For flood restoration, ensure the property is safe before our arrival (e.g., electricity switched off where necessary).
Quotes will be provided before work begins.
Additional charges may apply for extra treatments, heavy furniture movement, or emergency call-outs.
Payments are due upon completion unless otherwise agreed.
Workmanship is guaranteed to meet industry standards.
While every effort is made to achieve the best result, outcomes may vary based on material condition and pre-existing damage.
We are not liable for damages caused by underlying issues, undisclosed conditions, or improper aftercare.
We collect customer information (name, address, phone, email, and service details) only for operational and communication purposes.
Your information will not be sold or shared, except when required by law or to facilitate service delivery.
To request a copy or deletion of your data, contact admin@dreamsteam.co.nz.
Cancellations made more than 24 hours before service are free of charge.
Short-notice cancellations or no-shows may incur a call-out fee.
If we must reschedule due to weather or unforeseen issues, we will notify you promptly.
We value your feedback. If you are dissatisfied with any part of our service:
Contact us via phone 0800 300 225 or email admin@dreamsteam.co.nz.
We will respond within 2–3 business days to resolve your concern quickly and fairly.
Dream Steam Restoration Ltd reserves the right to modify this policy to reflect business or regulatory changes. The latest version will always be available on our website.
Dream Steam Restoration Ltd
83 Flanshaw Road, Te Atatū South, Auckland 0610, New Zealand
📞 0800 300 225
✉️ admin@dreamsteam.co.nz
